Terms of Service
Welcome to The BBQ Clinic. By shopping with us you agree to the following terms. We recommend reading them carefully before making a purchase.
Company information
The BBQ Clinic is operated by STONEBITE ECOM AB (Sweden).
Email: kundeservice@grillklinikken.com
Address: Sjöhed 160, Harestad, 442 74, Sweden
Orders
When you place an order in our online store, you will receive an order confirmation by email. If anything in the confirmation is incorrect, please contact us immediately by email.
Prices
All prices are shown in Australian dollars (AUD) and include GST (10%). We reserve the right to adjust prices where necessary and in the case of obvious pricing errors, but any change will not affect orders already confirmed.
Payment
We accept the most common payment methods, including card payments (VISA, Mastercard), PayPal, Apple Pay and Google Pay. Where a third-party payment or instalment provider is used, that provider's terms also apply to the payment.
Delivery
We offer free shipping Australia-wide on all orders. Orders are processed within 1–2 business days and delivered with tracked shipping from our international warehouse, with an estimated delivery time of 10–20 business days. Delivery times can vary depending on your location and the carrier used. See our Shipping Policy for full details.
Consumer guarantees under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law or any other applicable law that cannot lawfully be excluded.
Change-of-mind returns
In addition to your rights under the Australian Consumer Law, we offer 30-day change-of-mind returns. The product must be returned unused and in its original packaging, and the customer pays return postage for change-of-mind returns. Approved refunds are processed within 10 business days. Always contact us before sending an item back — see our Returns & Refunds Policy for full details.
Faulty products
If a product is faulty, damaged or not as described, please contact us as soon as possible at kundeservice@grillklinikken.com. We will provide the remedies required by the Australian Consumer Law — repair, replacement or refund depending on the failure. See also our Warranty & Claims Policy.
Liability
To the extent permitted by law, we are not liable for indirect or consequential loss arising from the use of products purchased from us, and we are not responsible for delays or failures caused by events outside our reasonable control (force majeure). This limitation does not apply to liability that cannot be excluded under the Australian Consumer Law, including your rights in respect of a major failure and reasonably foreseeable loss or damage caused by a failure to comply with a consumer guarantee.
Changes to these terms
We reserve the right to update these terms from time to time. The latest version is always published on our website and applies to orders placed after it is published.
Contact and complaints
Questions about these terms? Contact us at kundeservice@grillklinikken.com. Information about your rights as an Australian consumer is available from the Australian Competition and Consumer Commission (ACCC) at www.accc.gov.au.