Privacy Policy

Last updated: 17 August 2026

The BBQ Clinic (operated by STONEBITE ECOM AB, Sweden) runs this store and website, including all related information, content, features, tools, products and services, in order to provide you with a tailored shopping experience (the “Services”). The Services are powered by Shopify, which enables us to provide them to you.

This Privacy Policy describes how we collect, use, hold and disclose your personal information when you visit or use the Services, make a purchase or other transaction through them, or otherwise communicate with us. We handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, handling and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used and disclosed as described here.

Personal information we collect

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable. It does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify you. Depending on how you interact with the Services, we may collect or handle the following categories of personal information:

  • Contact details including your name, address, billing address, delivery address, phone number and email address.
  • Payment information including credit and debit card details, financial account details, transaction details, payment method information and payment confirmations.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, add to your cart or wishlist, purchase, return, exchange or cancel, and your previous transactions.
  • Communications with us including the information you provide when you contact us, such as customer support enquiries.
  • Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
  • Usage information including how and when you interact with or navigate the Services.

Sources of personal information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services, including from your device when you use our products or services or visit our websites, and through cookies and similar technologies;
  • From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How we use your personal information

  • Providing, tailoring and improving the Services. We use your personal information to provide the Services, including to perform our contract with you, process your payments, fulfil your orders, remember your preferences and items you are interested in, send you notifications relating to your account, process purchases, returns, exchanges and other transactions, create and manage your account, organise delivery, facilitate returns and exchanges, enable you to post reviews, and create a tailored shopping experience for you, such as recommending products related to your purchases.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing and promotional communications by email, SMS or post, and showing you online advertisements for products or services, including based on items you have previously purchased or added to your cart and other activity on the Services. You can opt out of marketing communications at any time.
  • Security and fraud prevention. We use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe or malicious activity, protect public safety and secure our Services. If you register an account, you are responsible for keeping your login credentials safe. We strongly recommend that you do not share your username, password or other access details with anyone.
  • Communicating with you. We use your personal information to provide customer support, respond to your enquiries, deliver effective services and maintain our business relationship with you.
  • Legal reasons. We use your personal information to comply with applicable law and respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in legal proceedings, and to enforce or investigate potential breaches of our terms or policies.

How we disclose personal information

In certain circumstances we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy, including:

  • To Shopify, vendors and other third parties who perform services on our behalf (for example IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
  • To business and marketing partners to provide marketing services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
  • When you direct or otherwise consent to us disclosing certain information to third parties, such as to ship products to you, or through your use of social media widgets or login integrations.
  • To our related bodies corporate or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or insolvency, to comply with applicable legal obligations (including responding to subpoenas, warrants and similar requests), to enforce applicable terms or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them for you. Information you submit to the Services will be transmitted to and shared with Shopify and third parties that may be located in countries other than Australia, in order to provide and improve the Services. In some circumstances Shopify is responsible for the processing of your personal information, including responding to your requests to exercise rights over personal information used for those purposes. For more information about how Shopify uses personal information, see Shopify's Consumer Privacy Policy.

Third-party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of the information found on them. Information you provide in public or semi-public venues, including on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those platforms without limitation as to its use by us or by third parties.

Children's information

The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that it be deleted.

Security and retention of your information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure. Please be aware, however, that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security”. We recommend that you do not use insecure channels to send us sensitive or confidential information.

How long we keep your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce applicable agreements and policies. When personal information is no longer needed, we take reasonable steps to destroy or de-identify it.

Access, correction and your choices

Under the Australian Privacy Principles you have the right to:

  • Access the personal information we hold about you;
  • Correction of personal information that is inaccurate, out of date, incomplete, irrelevant or misleading;
  • Opt out of marketing. You can unsubscribe from marketing emails at any time using the unsubscribe link in those emails. If you opt out, we may still send you non-promotional messages, such as those about your account or orders you have placed.

You can make a request by contacting us using the details below. We may need to verify your identity before we can act on your request, and we will respond within a reasonable period. We will not charge you for making a request. If we refuse a request, we will tell you why in writing and how you can complain about the refusal. You may also appoint an authorised representative to make a request on your behalf; we will require evidence of that authority.

Complaints

If you have a complaint about how we handle your personal information, please contact us using the details below and we will investigate and respond to you. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by phone on 1300 363 992.

Overseas disclosures

We are based in Sweden and use service providers located overseas, so your personal information will be transferred, stored and processed outside Australia, including in Sweden, the European Economic Area, the United States and other countries where our service providers operate. We take reasonable steps to ensure that overseas recipients handle your personal information in a manner consistent with the Australian Privacy Principles.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website and update the “Last updated” date.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please email us at kundeservice@grillklinikken.com or write to us at:

STONEBITE ECOM AB
Sjöhed 160
Harestad, 442 74
Sweden

For the purposes of applicable privacy laws, we are the controller of your personal information.

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