Returns & Refunds Policy

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes those consumer guarantees. If a product you receive is faulty, damaged, not as described or doesn't do what it should, contact us at kundeservice@grillklinikken.com and we will resolve it in accordance with the Australian Consumer Law — including covering reasonable return postage costs where the product is faulty.

30-day change-of-mind returns

On top of your rights under the Australian Consumer Law — and never instead of them — we offer 30-day change-of-mind returns. That means you have 30 days from the day you receive an item to request a return, even if there's nothing wrong with it.

To be eligible for a change-of-mind return, the item must be in the same condition that you received it: unused, with all tags attached and in its original packaging. You will also need your receipt or other proof of purchase.

How to request a return

Always contact us before sending anything back. Email us at kundeservice@grillklinikken.com and we will assess your request and send you instructions on how and where to send your parcel. Items sent back to us without a return being requested first will not be accepted.

Approved returns are sent to our returns address:

Sjöhed 160
Harestad, 442 74
Sweden

For change-of-mind returns, the customer is responsible for return postage. For faulty or incorrect items, we will cover reasonable return costs as required by the Australian Consumer Law.

Damages and issues

Please inspect your order when it arrives and contact us straight away if an item is defective or damaged, or if you have received the wrong item, so that we can assess the issue and put it right. These situations are covered by the consumer guarantees above — the change-of-mind conditions (unused, original packaging) do not apply to faulty goods.

Exceptions to change-of-mind returns

Certain items cannot be returned under our change-of-mind policy, such as perishable goods, custom or personalised products, and personal care goods. We also cannot accept change-of-mind returns of hazardous materials, flammable liquids or gases, sale items or gift cards. Please get in touch if you have questions about a specific item. These exceptions apply to change-of-mind returns only — they never limit your rights under the Australian Consumer Law for faulty goods.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is approved, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at kundeservice@grillklinikken.com.

Questions or complaints

If you have any questions about returns or refunds, contact us at kundeservice@grillklinikken.com. You can also find information about your consumer rights from the Australian Competition and Consumer Commission (ACCC) at www.accc.gov.au.